Facebook for Business 101 by Designated Editor: Branding to Engagement to Ads to ROI

 

 

Suzanne McDonald, Designated Editor’s Social & Content Strategist, gave the sold-out room a bevy of strategic tools and ready-to-implement tactics at a 2-hour Newport County Chamber of Commerce seminar on Facebook.

As always with her talks, questions are encouraged and brought up numerous additional points such as:

Q.  What to do if you’re a nonprofit
A.  Utilize Facebook Causes

Q.  How to share on Facebook if you have sensitive or personal or medical information
A.  Remove identifiable specifics but keep the compelling parts

Q.  How to circumvent sharing your personal information and still have a brand page
A.  Follow the lead of teens & set up an alternate personal profile before launching your brand. This may also play a role of you intend to sell your business and its assets

Q.  How to utilize time-saving tools like Hootsuite
A.  Get alerts when people are interacting with your page, also available on smartphones

Q.  Being aware that hashtags are not appropriate for Facebook
A.  It’s easy to post across all platforms at once; be aware of differing norms and etiquette

Q.  The difference between your wall and your newsfeed
A.  Your wall is your visible billboard; your newsfeed is private & custom to you, based on who you Like

Suzanne demonstrated best practices like posting with images and asking your fans questions to boost Likes and engagement. She showcased local brands like Newport Storm beer, the International Yacht Restoration School, Alex and Ani, Ocean State Fresh, and local wedding stylists, who are all engaging and attracting fans on Facebook.

Please see the Facebook slides, above, for more information on

  • Facebook Insights
  • Facebook advertising
  • ROI on Facebook

Thanks to Tom Schuyler of Match Light Marketing for sharing insights and some slides.

Leveraging LinkedIn: Free tips to prospect and engage

 

Leveraging LinkedIn presented to the Newport County Chamber of Commerce

This presentation was coupled with live demos and lots of Q&A from the packed room at the Newport County Chamber of Commerce. LinkedIn demo included:

How to optimize your profile

  • Make sure your photo shows you professionally and recognizably
  • Be sure it’s recent

Use plug-ins to enhance your profile

  • TripIt
  • SlideShare
  • Blog Link
  • Reading List

Engage via Groups

  • Share articles of interest
  • Connect to people in your Groups who you find interesting
  • If you’d like to connect with someone you don’t know, try engaging via Groups

Other LinkedIn tools

  • Posting and encouraging attendance with Events
  • Showcasing your expertise and adding value with LinkedIn Answers
  • Prospecting by looking up and following companies and following individuals

With only a free account, you can leverage LinkedIn to gain clients. This has worked for Designated Editor using Answers and Groups. And we harnessed Events to help promote Newport Interactive Marketers gatherings.

LinkedIn posting tips

Post at least once per week.

One way to stay active on LinkedIn is to post articles you’ve read and commented on to LinkedIn (can also select to share with Twitter) and share with Groups and Individuals. Please note: LinkedIn is not like Twitter, and people are more likely to become over-saturated with your posts if you’re contributing multiple times per day.

Thanks to the Newport County Chamber of Commerce for hosting and don’t miss a Facebook Seminar at the Chamber on Feb. 9, 2012.

Newport Interactive Marketers video review Social Networking for Business book

Newport Interactive Marketers (Twitter #NIM) brings together 70 +/- marketers, creatives, developers, business owners, and anyone interested in new media and interactive marketing. We gather monthly for networking and presentations, and we’ve just launched Newport Interactive Marketers’ Fab Finds & Great Reads series.

Newport Interactive Marketers’ Fab Social Media Finds and Great Marketing Reads series: Rawn Shah’s book “Social Networking for Business” with

“Social Networking for Business: Choosing the Right Tools and Resources to Fit Your Needs”

by Rawn Shah, Jan 2010, Wharton School Publishing

NIM members’ interest in reading “Social Networking for Business?”

Interplay and reinforcement of communities both online and offline. How can each help build a stronger community overall, thinking of Newport Interactive Marketers in particular.

Overview

More of a scientific approach to social networks, not for the casual Facebook user. In fact, Shah makes an important distinction between social media and social networks, which is more along the lines of community:

  • Not much social about the book, other than examples: Fiskateers and Wikipedia.
  • Not much to spark creativity, more on structure.

Who should read “Social Networking for Business?”

Brands and managers considering designing a community.

What can readers expect? Social network models

  • Chart of social government models (p. 30-31)
  • Centralized, Delegated, Representative, Starfish, Swarm
  • But there’s no strong recommendation for which model works best.

Defined goals and tactics to help nurture your social network, such as

  • Which metrics to use
  • Understanding motivators such as badges (p. 92-93)
  • Interpreting the style & possible meaning behind it
  • Contributions
  • Leadership models, such as community managers, key players
  • Community manager qualifications and actual tasks: such as identifying special interest niches

Most enlightening parts of “Social Networking for Business?”

  • The importance of sense of belonging
  • Whether the group’s vision is understood and whether members are aligned  with group values (p. 101)
  • Identifying commitment levels and gauging where folks are at (p. 116)

Social networking traps to avoid

  • Constant marketing or not encouraging a diversity of opinions (p. 116)
  • Warnings about the level of effort and planning required from dedicated leadership to “oversee the growth of the social group and environment.” (p. 118)
  • Community manager attributes & activities chart is excellent for generating ideas (p. 130)

How can you best benefit from “Social Networking for Business” — or not?

Reading this book and determining whether you have the determination and resources to launch a social community is a whole lot easier than launching one  with real clue of what you’re doing, pouring your heart and energy into it, only to fail. If you’re considering launching a social community, better to research & fail fast.

Thanks to

Be sure to check out the Newport Art Museum’s 4th Fridays: Kick off the weekend at the museum, fantastic bands, art, beverages, and lots of friendly NIM folks to meet.

Let us know what you think of the #NIM Fab Finds & Great Reads series and follow Priscilla & Suzanne & New England Multimedia on Twitter. For more information on Newport Interactive Marketers, check out our website.

Grow your brand: From Boston to Clinton, Presidential event planner Rafanelli’s tips and insights

Rhode Island native Bryan Rafanelli’s firm last year planned 5 of 2010’s most prestigious weddings, most notably Chelsea Clinton’s. The firm also produced a series of official inauguration events in Washington D.C. for President-elect Barack Obama’s donors.

The seemingly unflappable Rafanelli spoke to a packed room in Boston, sponsored by Millennial Branding, headed by personal branding expert and bestselling author of Me 2.0, Dan Schawbel.

Adopt Bryan Rafanelli’s tactics to grow your brand

  • Rafanelli’s best customer is sitting in the room, but isn’t just the current client or his/her relatives
  • Rafanelli carries a laminated card with names of event guests who he’s researched and wants to meet
  • To connect to high-value individuals, find the people who will intro you to the people and sell the story
  • It’s not just a matter of right time right place but your business model needs to put you in the right place

What you may not know about Rafanelli Events

  • Paid events like Chelsea Clinton’s wedding enable the company to do more nonprofit work
  • Rafanelli Events works with perfect people (read high-performing and highly effective) & needs to deliver perfection
  • Rafanelli Events seek to reflect you, your brand: “How do we represent who you are?”
  • Rafanelli Events goes from design to execution: “How can we correct the snags that crop up?”

Bryan Rafanelli believes

  • Basic common sense is a guiding force within the company and how it interacts
  • The whole business is based on great people and great relationships
  • How you handle imperfection can lead to perfection
  • In addition to perfection, clients want the next best thing
  • Is a “big believer” in content and making connections

Nonprofit events aren’t just for the sake of throwing a party: Apply a business plan

  • Rafanelli neatly ties the stories behind his nonprofits to donor-clients with meaning
  • Auctions need to comprise great packages that speak to them: Need to know what will get them excited
  • Auction recipe = at least 2 couples to bid and those couples to be well-respected

A bit about Chelsea Clinton’s wedding

  • The venue for Chelsea’s wedding was announced only days before the event
  • In Rhinebeck he interacted with neighbors using basic common sense, sending bottles of wine
  • The village of Rhinebeck “let me be” until after the wedding, although he had spent a lot of time there
  • Rafanelli tried to source locally,* including special mints Chelsea really wanted

*Disclaimer having been to Rhinebeck dozens of times, this couldn’t have been easy

Rafanelli values “common sense, consensus-building, really smart people, events degree is not required.”

Watch the video of Rafanelli’s talk, truly engaging.

Social Media on a budget: Newport Interactive Marketers digs deeper

Just back from Mobile 2.0 & prepping for our next Newport Interactive Marketers on Oct. 21, when we’ll take a deeper dive into social media and gain insights from two Rhode Islanders who are generating results (donors, clients, volunteers) even though they have limited resources, both time and money!

I’m thrilled NIM is hosting:

I originally had asked more folks to be panelists, but Dana & Kathie have so much know-how — and the NIM group has tons of great questions — we’re blessed with a bevvy of fantastic members who are so generous with their time & willing to share their knowledge.

If you’re in Rhode Island, or as far away as New York, Richmond, Marblehead, or Hartford: Join us on Oct. 21 at Rhode Island’s hippest waterfront venue Christie’s.

Register now for Newport Interactive Marketers

And, if you’re not in the area, we’re resuming insightful posts, keep an eye out for highlights from Mobile 2.0 & PodCamp 5 Boston!