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Ice Bucket Challenge: What makes content ‘go viral’?

We’ve all seen videos “go viral” – clips that seem silly or pointless that gain so much traction they end up being a talking point on the morning news. Of all the thousands of videos online, what makes certain ones gain so much attention?

There isn’t a formula that can make a video go viral, but there are some qualities that a lot of viral videos share which may contribute to their success.

Common qualities of viral videos

Many people have speculated what makes videos go viral, as can be in this post by Hubspot. And while it’s not an exact science, we’ve compiled our own list, based on what’s successful.

  • Short video, quick scenes, create immediate interest
  • Smart use of hashtags and tagging
  • Play on emotions: humor, love, etc.
  • Show something unique, creative, unexpected
  • Play off something already popular
  • Spontaneous, organic, or “real”
  • Informative
  • Interactivity
  • Controversy (less often the case)

While not every viral video has all of these qualities, most have a combination of these traits that encourage sharing and therefore make them gain “viral” status. The video above, “Charlie bit my finger” is short, funny, cute, and feels spontaneous or “real.”

Our Viral Video Award-winning trailer, Ticknado, adopted many viral qualities from the original #Sharknado, which may have contributed to its success.

The most obvious trait Ticknado exhibits is the play on something that is already popular. Since many internet users were already looking up “Sharknado” clips and trailers, and the Ticknado trailer was tagged with “#Sharknado” hashtag, it became just a click away for viewers who were already interested in that type of video.

Ticknado was also funny, informative, and creative, while using quick scenes to keep interest throughout the video. This made it something that people would want to share with their friends.

The ALS Ice Bucket Challenge’s viral qualities

Perhaps the biggest hit of 2014 is the Ice Bucket Challenge. If you haven’t heard of it, which seems unlikely if you spend any time at all on Facebook, this challenge asks people to dump a bucket of ice water over their heads or donate $100 to foundations that research ALS (a degenerative nerve disease). You are then asked to nominate your friends to do the same.

Pete Frates, shown participating in the Ice Bucket challenge in the Vine above, suffers from ALS himself, and is the one who encouraged those who took the challenge to focus on this particular disease.

While this isn’t an example of one video that has gone viral, but rather a movement, this challenge is a prime example of harnessing the power of social media to gain awareness and, this case, raise money for research.

Inc.com broke down the reasons for this campaign’s success as a social media campaign rather thoroughly, but it can also be examined through looking at the qualities of viral videos.

Viral quality: Emotional response

The most important driving factor in this challenge going viral may be the emotional response to the videos. Individually, it is quite funny to see your friends doused in ice water, while collectively, people feel inspired to take part and help promote a good cause.

Everyone from celebrities like Justin Timberlake to your grandma to my 19-month-old daughter (see end of clip above) have taken part – encouraging many to want to get in on the action.

Viral quality: Interactivity

This challenge is built to grow exponentially. When one person is nominated, they nominate a handful of others, who nominate a handful of their friends – all the while, tagging each other and using helpful hashtags, like #StrikeOutALS and #IceBucketChallenge.

On top of that, being called out publicly and being given a 24-hour deadline creates a sense of urgency to make people follow through with the challenge. Many forgo the bucket of ice and make a donation, and many have donated regardless of whether they dump water on their heads or not.

In fact, according to NBC news, The ALS Association has collected $1.35 million, when during the same time frame last summer, they received $22,000. That’s more than 60 times more money for research.

Viral quality: Controversy

Perhaps surprisingly, this viral campaign has elicited some controversy. While many have been anxiously awaiting their nomination to take part, or even nominating themselves, there have been plenty of naysayers who criticize those who take part as not actually taking action against the disease but rather just want to publicly say they did something good and nominate their friends. Others criticize being so public about donating to charity.

Even this negativity toward the movement, however, has increased those talking about the challenge and ALS, looking up articles, and discussing the ethics behind what you should do or not do publicly online. Some controversy can, in fact, propel a viral phenomenon.

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Have you done the Ice Bucket Challenge? What parts of this campaign might work for creating your own viral video or movement? Let us know what you think in the comments.

 

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Behind the Scenes of Viral Video Award-winner Ticknado

By Dacia Daly, TickEncounter TickSmart Social Media intern

 

Have you heard of “Sharknado?” If you haven’t, here’s a quick introduction: “Sharknado” is a made-for-TV horror movie about a  freak hurricane that lifts sharks out of the ocean and throws them into LA.  Sound too far-fetched? Well, not only did last summer’s hilariously bad trailer go viral but “Sharknado 2” was just released. Check out the trailer below (it’s really too funny to pass up!) to see exactly what I’m talking about.

‘Sharknado’ – Ticknado’s Inspiration!

Ticknado – Be Prepared!

 

The silly subject matter of the movie got people talking, which caused the video to be a hit on Twitter. The trailer was primarily the only marketing for the movie, but it sparked so much interest that it became one of SyFy’s most successful films ever.

The TickEncounter social media team saw this, and wanted to get a piece of the action. So, we decided to make our own “ticky” version of the movie: Ticknado! When we were first presented with the idea, I was a little hesitant. How could we make ticks as scary as sharks, and how much would my acting skills (or lack there-of) affect our film?

Luckily, my worries were for nothing. Sue broke the ice by dressing up as a giant tick and her enthusiasm was contagious. The other student interns really got into their “characters” and made acting like we were caught in a storm of ticks a fun experience.  Actually, my favorite part of making the film was watching all of our mistakes. Who doesn’t love the bloopers? When we were shown the final product, I was excited about what we had created. I truly felt that we’d turned normally “boring” or “gross” material into an entertaining short film.

The social media team, along with Dr. Tom Mather, and TickEncounter’s Director of New Media Brian Mullen created Ticknado with the goal of increasing awareness about tick-disease and prevention. Apparently, it worked!  Ticknado recently won the award for the 2013 Viral Video from Strategic Video’s Awards. The Strategic Video awards judge videos on the effectiveness of their message instead of pure video quality.

I believe that the viral quality of the video is due to the entertaining nature of the film. Unlike most public service announcements, Ticknado presents normally dry information with a humorous twist. While there are few people who would share a video about tick facts, people love to find and share funny videos.  Hopefully, Ticknado will follow the huge viral trend of its inspiration Sharknado.

 

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What does it take to go viral? Is it even worth trying? Share your thoughts and insights with a quick comment.

 

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Building your brand: Use social media to tell the world who you are

Build your social media brand with a human touch

Imagine a small boutique with all sorts of handmade eclectic wares – everything from candles made of beeswax and sculpted into beehives to beautiful jewelry made out of antique silverware.

The bell above the door jingles as you step into the sweet-smelling boutique. You begin looking through the items on the shelves, pick something out and bring it up to the cashier.

“Greetings, patron,” the cashier says with a blank look on their face. “I entrust your experience in our establishment was pleasant and effective.”

You look around, wondering if there’s an actual human being around, or only this drone-like person in front of you. Uncomfortable, you pay for your item and turn to leave.

“Thank you for your interest in our brand. Based on your previous purchase, you may be interested in our new … ” you hear as the bells jingle and the door closes behind you.

You wouldn’t expect this kind of stiff exchange from an employee of a business in real life, so why would companies treat their customers so stiffly online?

Social media is exactly what the name suggests: social. The best way to build your brand using social media is to effectively use authentic interactions to gain your customers’ trust and acceptance. And in turn, you’d know their interest in your product or service when you perform their lead scoring. By only plugging and not interacting, internet users won’t distinguish your brand from any other robotic company out there.

Let’s start by determining where online you should begin to market your brand.

Which accounts to have and how to brand them

It can be difficult to try to figure out which sites are the best for your brand, and it can seem like the easy answer is to just make an account for everything you can. While that might seem like the best way to reach a wide audience, it’s actually less effective than hosting a few accounts that are very well maintained.

Nowadays you should take advantage of how people use social media. You can help your business grow, its easy to get more fans with sites like hypetik where you can show customers how to use your products and get more famous.

Which social media channels should you choose? The best way to figure it out is to determine:

  • Who you are trying to reach.
  • What kind of content you would want to make, and

Ideally, you would have two or three of these accounts and update them often enough to keep your name on the forefront of your followers’ minds, but not so much they unfollow you due to over-saturation.

Old Spice does a good job of keeping the tone and look of its Twitter, Facebook and YouTube pages cohesive.

Old Spice does a good job of keeping the tone and look of its Twitter, Facebook and YouTube pages cohesive.

 

Old Spice Twitter

This is the banner for the Old Spice Twitter page, which uses the same image as the YouTube page.

 

Old spice youtube

This is the Old Spice YouTube page, which uses the same logo as the other two pages, the same banner as the Twitter page, and a featured video that relates to the Facebook cover photo.

Tips to make your social media accounts feel cohesive.

  • Make the banner, cover photo, or icon image cohesive among sites. If you’re using images of your products, then use similar ones across platforms. Or if you want to use different images, try to keep the color scheme similar, so it feels like the brand even on different sites.
  • Stick to the same tone on different sites. You’re building a personality with your brand, and you want that to be noticeable and distinctive. So don’t be very formal on one site and whimsical on another. Keep the tone as similar and as close to your personality as possible.
  • Don’t be afraid to reuse content! You can post the same picture to your Facebook, Twitter and Instagram account without committing a social media faux pas. In fact, if you link the accounts together, it may automatically post the same content to multiple sites at the same time to save you time and ensure your followers on all sites will see the new post. Please note that it’s always better to customize content for each channel. If you’re short on time, best is to choose one or two channels to focus on. But if not, you could include an advert of a data entry job in the papers as the 9 best data entry jobs to earn from home on your own schedule to attract in people who’ll make it easier for you to maintain your channels.
  • Link between sites, and link back to your blog or main website. With connections between the different sites and accounts, your followers who really like your content will begin to follow you on all different portals, and sharing your content with their friends.

Now that you have some idea of where you want to post your content, it’s time to talk about how to avoid awkward exchanges on social media.

How to effectively interact with clientele online

  • Talk to them naturally, so they feel comfortable responding back to you.
  • Admit when your company makes mistakes, and see if there’s a way you can make it up to them.
  • Show your personality and the personality of your brand. Are you funny, an activist, eclectic? Show it because most likely customers who are interested in your personality will like your products as well.
  • Re-Tweet, Like, and share things that your customers have written about your brand. They’ll be excited to be recognized by you and others will see the good things they have to say.
  • Find places online to connect with others in a given community – comment on others’ blogs or guest post – and get involved in conversations that will give your brand the right kind of attention.
taco bell tweet 1

This tweet from John Gomez was re-Tweeted by Taco Bell to show customer support from their fans and to interact with someone who is already talking about their brand online.

 

jet blue reply tweet

JetBlue Airlines replied to this customer’s Tweet almost as if they’re good friends rather than a corporation and a customer.

Many companies these days will search for their name on Twitter to see what people are saying about them, and respond accordingly. Other brands use social media differently. Here’s a list of 20 companies Forbes praises as using social media well.

This example from JetBlue shows how companies can reach out to those talking about them to show their customers that they are paying attention and care about them.

The way you interact with your fans and followers says so much about you and establishes who you are as a brand. It will either make the difference of your online followers staying interested in you and sharing your content with others or unfollowing you and going to your competition.

Consider how you want to be treated and spoken to as a face-to-face customer or client, and treat your online following that way.

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 Have you used any of these techniques to build your brand? What’s worked best for you? Let us know in the comments!

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i WED: SXSW on marrying writing, editing, designing

Unifying your content in a multimedia era

We’ve all heard the expression, “Don’t judge a book by its cover,” but when viewers look at your webpage, app, and yes, even book, they instantly judge whether it’s worth their time to continue reading or not. That’s why it’s imperative that your writing, editing, and design are presented as a package that represents what you want it to.

At this year’s South by Southwest conference, Roy Peter Clark – writer, editor, teacher, and writing coach – and Mario R. Garcia – newspaper and magazine designer – presented on the way you should “wed” these three aspects of presentation with their session, i WED (writing, editing, designing).

One of the most important principles of creating well-designed content is to start with the blank page and design and write together, according to Clark and Garcia. Don’t simply write the text and add design elements afterward or you will lose valuable opportunity to make your content an experience rather than just some words and a picture.

It would be like watching a movie with no music and minimal settings. To tell a story with emphasis, you have to consider all parts with equal care.

Techniques and elements to consider

  • Making content design functional and intrinsic
  • Storyboarding ahead of time, and not repeating content
  • Planning key points and emphasizing them using design elements
  • Using white space as punctuation to create emphasis and tension
  • Creating an interesting dissonance of conflicting components; Clark explains this further in his TED talk in the video above
  • Designing for the different platforms on which content is published, remember that you will get great results when working with a design agency like InSync Media out of Colorado.

Writing, editing, and designing content for different screens

This infographic shows that attention spans online are shorter than ever - which is why it's so important to make your content emphasize your points effectively on different platforms. Image found here: http://www.huckleberrybranding.com/category/blog

This infographic shows that attention spans online are shorter than ever – which is why it’s so important to make your content emphasize your points effectively on different platforms.
Image found here: http://www.huckleberrybranding.com/category/blog

Many newspapers will now cover the essentials of a story immediately for their websites and mobile apps, and then write a more in-depth story later to be published on media for which readers tend to have longer attention spans.

This trend keeps in mind the way to design differently for each platform, and allows readers to get what they want out of your various applications.

In fact, The New York Times has a set of staff dedicated to designing content for their mobile app NYT Now, which gives bullet points of stories and links to the longer articles on the website.

  • Phone – Readers on this screen have shorter attention spans, about 3 minutes, and would therefore need more truncated and bullet-pointed design.
  • Tablet – Readers here have more engagement, have more time to spend, and are looking for more entertainment than on phones.
  • Online – You want to encourage engagement and sharing, and must also write for “continual partial attention,” meaning thoughtful use of subheads and bullet points to encourage readers to continue reading.
  • Print – These readers can’t interact as immediately as with the other media, and this reader has already invested in your content by the time they have the print version in their hands, so you can go more in-depth. You still want to encourage engagement with your brand, however.

As Garcia and Clark say, “Digital news is the raw meat; print is the cooked meat.”

While Twitter and blogs are fantastic for giving an impression of the raw meat of a story, you don’t want to lose sight of how the whole dinner will come together.

 

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While this session was strongly tied to multimedia from a publisher’s perspective, what takeaways do you see for your brand? Looking forward to your seeing perspective in the comments.

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