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Engaging the mobile experience: Effective mobile measurement strategies, an OMMA Metrics panel.

80% of the world’s population has a mobile device; this percentage is higher than those who have Internet subscriptions.  In the United States alone, there are 100 million mobile web users.

With all of the mobile device use, a host of creations such as mobile sites, mobile apps, and other platforms enable users to engage and connect with the world around them.

With all of these wonderful creations, several questions remain unanswered for marketers and branders alike, such as:

  • How do you measure mobile?
  • Are mobile measurement results reliable?
  • What are the best tools to measure mobile?
  • How can you optimize mobile experiences?
  • What content should be in a mobile website?

This OMMA Metrics panel of mobile experts breaks mobile measurement down and teaches you how to drive insights from your mobile channel.  Use their guidance wisely so you can effectively use mobile to your advantage.

Moderator
Greg Dowling, Vice President of Mobile Strategy & Measurement, Semphonic

Panelists
David Berkowitz, Sr. Director of Emerging Media & Innovation, 360i
Steven Goldstein, SVP, ChaCha
Shiven Ramji, Vice President, Mobile Media & Advertiser Products, The Nielsen Company
Eric Rickson, Director of Mobile Analytics, Webtrends
Jeff Tennery, SVP, Publisher Services, Millennial Media

Mobile content planning

  • Look at traffic today & your expertise
  • Remember capacity of Smartphone vs. feature phone
  • Don’t bother with a mobile display advertising strategy if you don’t have a mobile website to back it
  • Look to gaming; tablets adding to TV experience
  • Mobile has stronger click-through rates because there’s less competition
  • So much of mobile morphs into another media naturally:
    • Trends while watching TV
    • Trends while in the store

Lessons learned from online measurement help with mobile measurement

Mobile measurement still evolving; one system will not solve it all, each data source has challenges

What’s the next big step?

  • Move to commerce, beyond the click
  • Brands trying to value what it’s really worth and how all the variations compare
  • Measuring mobile apps is easier, it’s capturing the ecosystem that’s the challenge @ricksone
  • Mobile has advantages over web; need to highlight those when comparing them @dberkowitz
  • Focus on privacy and transparency settings

The use of mobile phones for web use is only going to increase.  Use this expert advice from mobile gurus to plan your mobile campaign, observe trends, and measure wisely.

Marketing with Mobile with Newport Interactive Marketers

One in four mobile subscribers in the US is using a smartphone to use apps, browse the Web, check email, play games, text, and more.  Major publishers like ESPN and the Weather Channel have more mobile traffic than traffic from the web.

How businesses should leverage mobile devices for marketing purposes was the topic of the first Newport Interactive Marketers gathering of 2011 held on January 20 at Christie’sTamara Gruber of Red Giant Consulting guided attendees into the mobile marketing world.  Topics such as mobile web and apps with customer identity and access management, mobile search, QR codes were all discussed.

Follow along and learn more with Tamara’s slides.

Mobile marketing matters.  Why?

  • The majority of cellphones owned in 2011 will be smartphones
  • Mobile users will outpace desktop by 2014, 120 million next year alone
  • Less clutter, more personal on mobile
  • Google doesn’t always direct you to the mobile site, not always user-friendly
  • If you want a restaurant, need phone number, hours, location
  • 1/3 of online shoppers browse on mobile
  • Mobile search volume has grown 130% year-over-year

Mobile Web

  • Pros 35% mobile subs use browsers, cross-device support
  • Best practices Create mobile appropriate content & use tools that optimize by platform
  • Getting started Mofuse, Wapple, Netbiscuits can help move your website into the mobile space.

Mobile Apps

  • Pros More than 60 apps downloaded for every Apple device sold & a rich user experience
  • Best practices Be the most best helpful with your content: consider what someone really wants/needs
  • Getting started Chomp, Appolicious, Appitalism

Local businesses and services should be taking advantage of mobile search, click to call, book.

  • Leverage “click to call” on mobile + click to map + click to share, etc.
  • Encourage customers to check-in to get your biz/location onto customers’ social networks, such as Facebook

SMS Marketing

  • More than 7 trillion texts will be sent in 2011
  • Use short message service (SMS) to promote your business:  contests, coupons, votes, etc, we recommend seeking for the best sms solutions for small business

QR Codes

  • Quick response:  2-D barcode scanned by mobile app or camera phone
  • Delivers information, coupons, links, etc.
  • Example of good use of QR code: A house for sale, get more pix, info on the home
  • QR codes gaining traction and legit: Key is to think of user experience, lots of steps to deliver info, consider carefully
  • QR codes are here to stay so create your code, add content, and PROMOTE it.

Mobile marketing future forecast

  • Geolocation-based advertising
  • Mobile commerce:  Great increase in online shopping
  • Pay with your mobile phone

Mobile marketing is here to stay and growing in capabilities.  For your businesses’ success, learn how to harness applications for smartphones to reach out to your consumers on the platform that’s always in their pockets!