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Integrating mobile marketing: How and why

Bruce Hershey, Director of Mobile Marketing at Merkle, gives some pointers about how to integrate mobile marketing properly and why it is so important in his webinar Mobile Marketing Foundation and Strategy.

Why go mobile?

  • Mobile marketing is inexpensive to add to the marketing plan
  • It reaches out to important customers
  • It can be personalized

Important figures

  • Nine in 10 adults, seven in 10 teens, and one in 5 kids have mobile phones
  • 98 percent of young adults ages 22-24 own mobile phones
  • 70 million people use the web on mobile devices each month
  • 64 of the Fortune 100 companies have a mobile strategy

Mobile’s growing usage

  • Google’s mobile search has grown more than 500 percent in the past two years
  • There are thousands of iOS and Android devices purchased every day

Why is mobile unique?

  • The mobile phone is the only device that is turned on all day that the user carries all the time
  • We are in a time where multiple channels have converged into one (mobile = phone +email+TV, etc., referred to as “mobile synthesis”)

Building a mobile strategy

  • 60 percent of companies that start using mobile marketing do not have a strategy (alarming)
  • Strategy is necessary to return results, measure against business goals, and measure increase in revenue
  • Mobile strategy makes customers want to be engaged with the brand

Types of mobile marketing

  • Mobile display advertising
  • QR codes
  • Digital coupons
  • Location-based offers
  • Mobile-tailored web sites
  • Text message
  • Smartphone apps

Mobile marketing successes

  • Target – gives consumers the freedom of choice as to how they want engagement
  • Starbucks – great integration of smartphone app with location-based marketing, reminds you when you are near a store
  • K&G Fashion Superstore – implemented text offer to customers currently in the store to be used instantly, had a redemption rate of 87 percent

Using QR codes properly

  • Uses include link to website, an app, a coupon, registration for newsletter,  video, etc.
  • Tell the user where the QR code is going to take them
  • Strategy should include what your best use of QR code is
  • Have back-end support prepared for when QR code response comes in

Don’t leave non-smartphone users in the dust

  • Only 37% of all consumers have smartphones
  • Combine QR code with SMS – allow text for a scanner if user doesn’t have a smartphone
  • Must optimize website for all web-capable devices

Social Media hurricane: ABC News affiliate interviews Designated Editor’s Suzanne McDonald

ABC News affiliate interviews Designated Editor’s Suzanne McDonald on Hurricane Irene’s impact on social media and smartphones


ABC6 Anchor John DeLuca interviewed Suzanne McDonald, Founder and President of Designated Editor about social media and smartphone usage while some 370,000 Rhode Islanders struggled with no power 4 days after Hurricane Irene hit.

Social Media Helps Rhode Islanders Stay Informed

ABC6:  Tweets. Status updates. As Hurricane Irene plowed her way up the East Coast, social media was used in full force. The storm provided some of the best examples yet of the emerging role of social media. Joining us now live in studio to talk more about that role is Suzanne McDonald, president of Designated Editor. Suzanne, thanks for joining us.

Suzanne McDonald: Thanks for having me.

ABC6: Really a shining moment for social media, as people who lost power were able to use their smartphones to get up-to-date information on what’s happening.

Suzanne McDonald: Absolutely. The key of social media really is a smartphone when you are without power, as so many Rhode Islanders and people in southern New England are. The great thing about social media is it allows very local real-time information.

ABC6: Do you think this will help some people start to discover that it’s not some “evil thing,” and it’s not so hard, it’s not so difficult? And maybe this’ll start to encourage more people who are older, who are reluctant to get involved with it?

Suzanne McDonald: I would say so. Obviously I have a different perspective than older people, but for myself, during the storm on Sunday morning, I was able to log on to Twitter and check to see that there was a possibility for tornado activity in Newport County. And that was really crucial to know even before I did anything else, like turn on the radio or TV. I had to have that information, which was very important for me to know and was direct to my area.

ABC6: So you really see things mushrooming, maybe, because of the storm, or just overall?

Suzanne McDonald: I think so. You see a lot of people online using Twitter and Facebook just to keep in touch. It was a great way to let friends and family who live farther away know that you were OK, that there was no loss of life or major damage, especially on Facebook.

ABC6: You mention Facebook, and a lot of people look at that and say, “that’s not for me,” but as you saw, the role of social media in this case with the storm, it really did provide a great service. More than just a social gathering.

Suzanne McDonald: I think it also played a great role in keeping people sustained in all the difficult times. Now that people have been without power for a long time, to be able to post updates, letting people know “I have power” or “I don’t have power,” “come to my house, take a shower.” It’s been a great tool for people.

ABC6: It really has. Alright, Suzanne McDonald, unfortunately, we’re
out of time. Thank you so much for joining us today. We appreciate it.

Suzanne McDonald: Thank you.

More on post-Hurricane Irene sentiment in Rhode Island: Anger rises at Hurricane Irene power outages